Privacy Policy

1. Introduction

Welcome to Collabacker ("we", "us", "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform.

If you have any questions, please contact us at hello@collabacker.com.

2. Information We Collect

We collect information you provide directly to us, including:

• Account registration details (name, email address, password)
• Company or agency information
• Influencer, brand, and campaign data you enter into the platform
• Communications you send us

We also collect usage data automatically, such as IP addresses, browser type, pages visited, and session duration, to improve the platform.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Collabacker platform
• Process transactions and send related information
• Send administrative and account-related communications
• Respond to your comments and support requests
• Monitor and analyse usage to improve our service
• Detect and prevent fraud or abuse

4. Data Isolation & Security

Collabacker is a strictly multi-tenant platform. Every piece of data you enter — influencers, brands, campaigns, invoices, contacts — is 100% private to your account. No other user or agency can ever access your data.

We implement industry-standard security measures including password hashing, encrypted sessions, and HTTPS to protect your information.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share data with trusted service providers (e.g. email delivery, payment processors) solely to operate the platform, and only under strict confidentiality agreements.

6. Cookies

We use session cookies to keep you logged in and to maintain your preferences. We do not use third-party tracking or advertising cookies.

7. Data Retention

We retain your data for as long as your account is active. You may request deletion of your account and associated data at any time by contacting us at support@collabacker.com.

8. Your Rights

Depending on your location, you may have rights including:

• Access to the personal data we hold about you
• Correction of inaccurate data
• Deletion of your data ("right to be forgotten")
• Restriction or objection to processing
• Data portability

To exercise any of these rights, contact us at support@collabacker.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or by a prominent notice on the platform. Your continued use of Collabacker after changes become effective constitutes your acceptance.